Sales and Operation Manager - NSW

Location: National Support Office
Posted on: 02 November 2018


Who are we?

Bay Audio Hearing Experts launched in Australia in 2007 and is one of Australia’s leading retail hearing health providers with a growing network of 68 stores in QLD, NSW, ACT and VIC.  With our expansion, we are moving into new areas and are seeking three (3) Sales and Operations Managers (SOM) that can learn our business, lead retail operations and strategy across our stores, by developing strong, passionate teams who love changing people’s lives.

Our current SOM team has a varied background of multi-site leadership within the retail sector such as Jewellery, Fashion Big and Small Box retail, which reinforces the transferrable nature of your current multi-site skills.

This is an outstanding opportunity for a sales focused, people leader, looking to join a fast paced, progressive organisation.  The company is currently experiencing year on year double digit growth with an expansion plan to triple in size in the next 3-7 years.  This growth will deliver the right people and great opportunity for further career advancement, as well as the unique opportunity to be a part of something special!

In this role you will:

  • Provide support and guidance throughout your network of stores;
  • Influence performance and achievement of targets through collaborative people management;
  • Provide advice, information and support to the National Operations Manager;
  • Achievement of financial performance and maintenance of budgets;
  • Collaboration in the way we continue to expand the Bay Audio brand.


To be successful in this role you have:


  • Previous retail multi-site experience;
  • A proven track record in effective people leadership;
  • Commercial acumen, including reporting and financial knowledge;
  • The ability to contribute to strategic planning while having an operations focus;
  • The ability to juggle tasks to meet shifting deadlines;
  • Leading, inspiring & developing a cohesive, high performing culture & instilling a sense of purpose so your teams embrace & support the organisations values and strategy;
  • Ability to travel on occasion.

What we offer:

  • Full training and induction to help you perform your role and to get the most out of yourself and your team
  • Competitive salary structure
  • Monthly and yearly incentives for exceeding targets
  • Team based, supportive culture
  • The top 20% attend a yearly reward event not to be missed (you will need your passport)
  • A exciting and progressive environment to help you grow as a potential future senior leader at Bay Audio
  • An opportunity to relocate overseas with future expansion

We are committed to helping our customers discover a better quality of life by providing solutions and advice about hearing loss. We believe in living life at full volume and this encompasses everything we do. At Bay Audio we grasp every opportunity to stand out as a leading retail audiology service provider. How do we do this? By surrounding ourselves with talented, loyal and dynamic individuals to ensure that Bay Audio delivers the best possible audiology services to Australians.

If you are someone that has the experience, thrives on challenges with a strong ability to influence and coach with a sales orientated style, then Bay Audio is the next step for you.

Short listed applicants will be contacted for an initial phone screen followed by a Skype/Facetime interview.